As part of the continuous growth and development of C.H. Robinson in Europe we are now looking for a dynamic and talented:Global Forwarding Representative - Air ExportC.H. Robinson European branches are in the Netherlands, Belgium, Czech Republic, France, Germany, Hungary, Ireland, Italy, Luxembourg, Poland, Slovakia, Spain, Sweden, Turkey and the United Kingdom.Purpose of job:The Global Forwarding Representative role is for an experienced individual with excellent communication and customer service skills. In this function you will be responsible for the operational handling and follow-up of a portfolio of air customers.This function encompasses the issuing of export transportation documents, customs, building vendor relationships, customer service to internal and external customers, agents and offices worldwide.Your accountabilities will include:Gather necessary information to prepare rates and quotes, and provide rate and transit options to officesCoordinate cargo bookings and air shipment needsUnderstand each assigned customer's business model and how that applies to logistics needsConduct shipment-level analysis and monitor carrier performanceRespond to office inquiries and follow-up to ensure issue resolutionCollaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship developmentUnderstand and input applicable financial components of shipments for proper billing of shipmentsPrepare and review routine reportsProvide support to Sales Executives and Account Managers as they prepare for business reviews and business development or sales activitiesEnsure adherence to customer SOPs, government agency regulations, and C.H. Robinson company standardsPerform other duties and projects as assignedRequired qualifications: 2 to 3 years of experience in a similar Air Export role within forwardingNative/fluent German speaker with good knowledge of EnglishExcellent communication and customer service skills.Knowledge and experience with customs procedures and formalitiesAbility to solve problems under pressureHands on mentality, eager to learn, prepared to walk the extra mileWhat does C.H. Robinson offer you?Real career possibilities and the opportunity to develop your talent in a fast moving, global organization.A fun, positive and open environment which encourages thinking outside the box.Use and develop your language skills in our international work environment. Our people speak over 26 European languages each day.Compensation includes a monthly salary and bonus based on personal, team performance and business growth.Career opportunities and workplace:C.H. Robinson - accelerating careers with immense opportunities and professional growth within the global supply chain industry. Start here. Accelerate here. Every individual working at C.H. Robinson is integral to the success of our customers and our company. C.H. Robinson is a Fortune 500, global company that values teamwork, initiative, accountability, and integrity from its employees. We work globally and innovate daily to enhance and execute supply chains that move goods around the world. The fast pace of the logistics industry translates into a high energy and collaborative workplace environment. We are empowered to make decisions, help our customers grow, and accelerate our careers. No matter the product being shipped or from which corner of the globe, C.H. Robinson can help make it happen: quickly, securely, and reliably. Through personal connections and solid relationships, our employees use their indepth knowledge, robust tools, and global network to help customers reach their goals quickly. Whether shipping by plane, rail, ship, or truck, C.H. Robinson has the knowledge, flexibility, and dedication to deliver the goods that make our world go around.Join more than 13,000 employees worldwide who are accelerating their careers at C.H. Robinson.Interested?Please note that any CVs that are emailed directly in to the business and not via our recruitment portal, will not be considered. In order to be considered for a career at C.H. Robinson apply through our recruitment portal specific questions about this position, please contact our Talent Acquisition Team at: .