External Job Description: Overview Our Supervisors support the management team in order to maximize the financial output of the store through the optimization of talent, operational execution and delivery of a rewarding experience for customers and associates. Our Supervisors are part of a team of high achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Supervisor position and model Harbor Freight Tool's Core Principles. Responsibilities Profit Maximization Operational Execution Drive sales to exceed financial goals Drive productivity and efficiency to achieve desired results Prepare and successfully execute special events Is a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility Inspect and coach adherence to Standard Operating Procedures Lead timely and accurate completion of workload Ensure compliance to company policies and procedures Talent Optimization Customer Experience Train associates for job proficiency and expected behaviors Coach associates and provide timely feedback Support a team-driven atmosphere Ensure and model a helpful customer experience Ensure items are in-stock Ensure items are priced right Maintain a safe, clean, and organized store Success Drivers Drive For Results Sets priorities and translates goals into action plans Consistently pushes self and others for results Manages internal and external communications Directing Others Is good at establishing clear directions Distributes workload appropriately Is a clear communicator Motivating Others Creates a climate in which people want to do their best Motivates and inspires direct reports and teams Makes each individual feel their work is important Timely Decision Making Makes sound decisions in a timely manner, sometimes with incomplete information under tight deadlines and pressure Customer Focus Acts with internal and external customers in mind Understands and teaches how operational execution directly affects the customer experience Establishes and maintains relationships with customers and associates through respectful and effective communication Shared Duties Profit Maximization Talent Optimization Review results utilizing reporting including Scorecard Adjust daily schedule based on business needs Ensure adherence to Loss Prevention policies Reduce risk and protect assets in compliance with the Operational Audit Lead, coach, and participate in execution of special event playbooks Maintain security of physical building, sensitive data, and IT equipment to policy Ensure compliance to Injury Illness Prevention Program; recognize and resolve safety hazards Execution of Physical Inventory Standard Operating Procedure Commitment to continued learning and self-development Participate in leadership meetings Train new hires Train existing associates on new initiatives Coach behaviors for desired results Provide input on associate performance to the management team Ensure completion and submission of timecard edit forms as needed Ensure compliance to meal and rest break policy Operational Execution Customer Experience Execute and validate Daily Download Review all communications and take appropriate action Complete and verify deposits, change orders and cash pick ups Complete point of sale opening and closing procedures Approve point of sale returns, voids, and overrides Take appropriate action during business interruptions and emergencies Ensure Merchandise Management expectations are consistently met Complete forklift certification and operate as needed Completion of inventory adjustments Complete and maintain callbacks and pullbacks Process defects, destroy, special handling returns, managed waste, and open box in adherence to policies Serves as the Leader on Duty as scheduled Ensure Customer Experience expectations are consistently met Friendly Available Quick Lead, coach, and participate in sales-driving behaviors: Name Collection Extended Service Plan Program Inside Track Club Program Proactive and timely resolution of customer issues Manage and respond to lines at checkout Efficient processing of point of sale transactions Validate completion of daily cleaning checklist Supervise and participate in store recovery standards Position-Specific Duties - Logistics Drive and coach program execution and results: Planograms/Display Planner Pricing Ensure stockroom meets Store Standards Recommend store supplies Drive and coach program execution and results in accordance with Standard Operating Procedure: Floor First Receiving Replenishment Recalibration Cycle Counts Other duties as assigned Requirements: Qualifications Experience One year experience in retail leadership preferred Education Technical, Trade, or Vocational degree or High School graduate/Equivalent or 2 years Management or Functional Experience Physical Requirements Ability to communicate with customers and associates in person and via e-mail and telephone. Ability to intermittently lift, push and/or pull up to 50 pounds. Requires standing and moving for an entire shift. Ability to lift, bend, kneel, climb, crawl and/or twist. Ability to safely climb up and down a ladder. Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP. Availability Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the business. Regular attendance is an essential function of the job.