At Shopify, we're all about making commerce better for everyone. Over 275,000 merchants use our products and services to run their businesses. The UX Research team guides and informs our teams in designing and building better experiences for people. We do that by using various research methods to clarify a wide variety of problems and bring focus to areas of opportunity throughout our projects.
Understanding customers, framing and defining their key problems, and working in cross-disciplinary teams to design, implement, and track new features for our product and growth projects Informing Shopify's product roadmap decisionsSharing knowledge, identifying, and solving wider problems with other UX researchersHelping merchants grow their businesses with better marketing tools and new sales channels
Text title: You'll need to have:
Hands-on experience doing end-to-end design research for products and/ or services, including research planning, data gathering, analysis, summarizing, and presenting findingsCombined quantitative data and qualitative research skills to round out insightsSolid experience in using research to guide business strategy and product roadmapsExperience applying a range of research methods with both creativity and critical thinkingExamples of projects where your research insights led to better informed design decisionsA love for asking questions, seeking answers, and working with others to solve difficult design problems
Text title: ?It's a bonus if you have:
Worked on new product, feature, or service launchExperience starting your own businessCollaborated with designers, developers, product managers, and other multidisciplinary teammatesCreated some of your own guerilla methods for doing researchBuilt momentum around people-centred research and design in a team or company cultureBlogged or spoken at conferences about research, UX, design, or strategy
Text title: ?Join Shopify for:
The opportunity to represent the customer and directly influence positive changes to our product and brand experienceAutonomy. We don't believe in micro-management. You'll have both the support and the freedom to approach problems as creatively and efficiently as you canThe chance to join an awesome UX team and continue our quest to Make Commerce Better for everyone who sells online, in-person, and everywhere in betweenThe opportunity to learn and grow with the best in the business. We want you to do the best work of your career, and we'll give you everything you need to make it happen A culture that values authenticity, openness, and diversity in everything we do