P3 Hotels are growing and we're looking for someone to help us give the client support that our customers deserve.'In the heart of Dublin City Centre, we've just moved into the up and coming 'Fumbally' district!
Questions: Do you have experience in a similar role?
Text title: ?Key Responsibilities
First point of contact for customers who are having issues, on the phone or through our ticketing system manage bug as they arrive, fix if possible or assign to the development backlog feedback common issues into development backlog to enhance our software in the future make screencast videos for common issues and training manuals manage an ever changing FAQ list.NOTE: Make sure you have a fully filled out Jobbio Bio including experience, eduction, skills and examples of your work.
Text title: The Ideal Candidate and Skills
EssentialsGood phone mannerGood communication skills ability to troubleshoot issues and get to the root cause in a methodical wayDesirableKeen to suggest improvements to how we manage our support offeringsAll candidates must have a valid working visa to work in Ireland.We can do interviews outside of the normal 9-5 so no need to use up annual leave!