In this role you will be a member of one of the fastest growing teams at Nulogy. In this position, you will be responsible for 80% of the interactions Nulogy has with its customers, and with a tradition of exceptional customer satisfaction, this will make your role extremely important in our service-oriented company.
Understanding customer business processes and software system processes and their relationshipsGathering requirements from and understanding needs of customersWorking closely with our product team to translate these requirements into successful software solutionsVerification of all features prior to release to customersDeploying our software to customers, which involves change management, effective education and training, defining standard operating procedures, managing customer expectations, exceptional communication and training, and data migrationManaging project timelines and customers prior to deploymentsRecommending best practices to and consulting with customersDeveloping and maintaining training, education, and certification materials for the softwareSupporting our customers by email and phone with their inquiries on a day-to-day basisHelp the sales and marketing teams from time-to-time in a supporting role
Text title: ?Qualifications
Enjoy meeting, learning about, and interacting with new peopleBe eager to build lasting relationships with our customers and their employeesBe friendly, empathetic, and personable even under stressful circumstancesBe able to be persuasive and manage customer expectationsBe open to travelling on a regular basis, and performing some work after hours or on weekendsHave outstanding written and verbal communication skillsShow a strong ability to solve problems creatively, and systematicallyDemonstrate great attention to detail, and be an organized thinkerDeftly and diplomatically navigate complex interpersonal dynamics
Text title: ?Additional Assets
Knowledge of relational databases, SQL, Microsoft ExcelExperience in supply-chain, EDI, logistics, manufacturing or packagingBeing extremely likable, and good (but not too good) proficiency at foosball