At Ritual, amazing service is at our core. We're obsessive about wowing our merchant partners and customers via the support we provide them. Our continued growth and success depends directly on our ability to scale and improve upon that amazing service.
Skills: Communication skills,Interpersonal skills ,Operations support,Operations Support Analyst
Text title: Requirements
University graduate with 1+ years of operations or related experience (new grads still encouraged to apply)Great real-life technical problem solving chops: You may not understand the underlying code but you are a master of tinkering with technology and making it workExcellent interpersonal skills: You are comfortable speaking to merchants on the phone, and you possess excellent writing skillsStrong attention to detail: Changes we make are reflected directly in our app to tons of customers - not making errors is criticalA great teacher & influencer: You're able to train people to use new tools, regardless of their technical abilities, and can convince them to adopt new processes to improve the way things are done.Responsible & accountable: You will be given real responsibility here with the opportunity to make an impact. This is an incredibly demanding environment - slackers need not apply.You're a hustler: Take ownership of Ritual's growth and do whatever it takes to get the job doneBonus points: customer service experience, Zendesk experience, SQL literate, Excel/Google Sheets pro
Text title: Benefits
Daily Ritual credits for you to spend at the best coffee & lunch spots in townCompetitive salaries - we strive to pay top market compensationEvery Ritual employee owns equity and becomes a shareholderHealth coverage & life insurance plans to fit your needsFlexible vacation policy - work hard and take time when you need itWork with truly world-class peers in a super-fun office and be part of one of the fastest growing startups in Toronto