IT Support Specialist - AirSupport DublinNo global movement springs from individuals. It takes an entire team united behind something big. Together, we build, work hard, we laugh a lot, we brainstorm non-stop, we use hundreds of Post-Its a week, and we give the best high-fives in town.
Skills: Project Management,Problem Solving,Communication ,Operations,Troubleshooting,Asset Management,IT Support,AV Systems
Text title: Experience
Ability to help Airbnb employees solve hardware and software problems with Apple products, including desktop and laptops hardware, iPhones, and Apple software applications.Experience with hosted productivity and communications applications, including Google, Box, MS Office, Adobe, contact center tools, and the ability to train and support employees on their use.Knowledge of Apple and Android mobile phone hardware and the ability to advise and help employees with those tools.Ability to support and assist employees using AV systems, both on-site and remote, including Apple TV, Jabber, Proximity, WebEx, projectors, audio and videoconferencing.Knowledge of administration of Apple computer products using enterprise management tools.Experience using and managing ticket-based enterprise work-flow management systems, particularly Web Help Desk, JIRA and Confluence.A positive, service-oriented attitude.Good verbal and written communications skills.Bonus SkillsApple Certified Support Professional (ACSP)Apple Certified Maintenance Technician (ACMT)JAMF/Casper Suite certification.
Text title: ?Benefits
Stock Breakfast, Lunch, SnacksHealth insuranceBike to Work ProgramTravel Pass ProgramLife AssurancePension Plan AssistanceQuarterly Airbnb Travel CouponAirSupport Global rotation program