Does defining (and changing!) the future of brick-and-mortar restaurant and retail excite you? Tired of crappy Wi-Fi experiences and want to create one you'd actually use yourself? Interested in seeing what's happening behind the scenes and influencing worldwide brand's marketing strategies with in depth analytics and analysis?That's where you come in future Turnstyle Customer Success Manager. Do you have a customer-obsessed mindset? (In a mind-blowingly awesome way, not a creepy one). Are you results-oriented and driven to manage the customer journey? Let's get to know each other better then, shall we?
Text title: The fabulous life on the Turnstyle team comes with other sweet perks too:
Lots of free deliciousness including subsidized lunches.Fun events like camping retreats, battle archery, softball, and many more.We honour and celebrate the grand tradition of beer o'clock Fridays!Located just south of Trinity Bellwoods Park - expect lots of sunshine and park time breaks in the Summer (or Winter if that's your thing).You're getting into an established company trending upwards fast.There will be plenty of room to grow and as we succeed, you will too - hint hint: Options!The ability to influence the company with your keen analysis - we're a flat organization and like it that way, so enjoy your coffee time with the CEO.A great benefits plan - with health & fitness expenses subsidized.Dress however you like - just make sure you can still kick around on the office skateboards.Outstanding company culture, with a team that is super smart, highly motivated and stoked to be a part of a company that is changing the face of all the restaurants and retail stores we actually use!
Text title: Desired Skills and Experience
1+ years account/customer management or equivalentA college or university degreeTechnically competent and able to pick up new applications quickly and independentlyMust be well-organized, able to work under pressure and multi-taskProven problem solverA self-starter with drive and initiativeBe a team player, but able to stay focused working on your ownAmazing written/verbal communication and interpersonal skillsAbility to analyze data and provide recommendations verbally and through reporting
Text title: Bonus Points
Experience upsellingSalesforce or an equivalent CRMExcel proficiencyMarketing experienceUnderstanding of databases (SQL)