HR Coordinator - 6 month FTC Nr ref.: /JOBS.pl HR Coordinator, Ladbrokes, North West London - Competitive HR Coordinator required by Ladbrokes on a 6 month fixed term basis, to be based at their Head Office situated in North West London. Ladbrokes operates across shops, telephone betting, mobile and online. In every channel we strive for innovation, quality and distinctiveness. We want customers to have an easy and engaging experience, which sets us apart from the competition. In fact, we want our customers to be our biggest fans! We have a tremendous track record dating back to 1886 and today the Ladbrokes team is 16,000 colleagues in the UK, mainland Europe and beyond. If you're passionate about sport and have a 'can do' attitude, Ladbrokes is the place for you! Key Responsibilities: To provide high quality, consistent daily HR advice support and resolution to managers, employees and outside parties on all aspects of the employee life cycle in order to resolve as many queries as possible at first point of contact and where appropriate ensure the correct escalation of queries to Subject Matter Experts and team management and follow up to ensure resolution within the agreed SLAs Ensure all employee data is entered into Oracle and associated HR systems in a timely, accurate and consistent manner to agreed standards and targets. Including sending any relevant letters/paper work, for example Offer Letters, and Contracts of employment. Provide initial case management advice and support to Line Managers with all disciplinary, capability, grievance and performance related matters seeking advice and/or referring to the Performance Team as and when appropriate for advice to help manage cases. Supporting with Employee Relations case administration, for example preparing invite letters. Develop and maintain team and customer relationships by providing accurate HR advice, support and continuous improvement aligned to SLAs, employment legislation and best practice thus ensuring a quality and professional service to all customers first time every time. Ensure the contact management system reflects the nature of the query/work request and actions taken and where escalations have been required these are detailed to ensure accurate and comprehensive employee/line manager information is held and records/files are up to date Use coaching techniques to promote a culture where line managers and key stakeholders are aware of and own issues within the business with support and guidance in line with HR policies, procedures and process maps. Identify new queries from customers that could be added to the Knowledge base to increase self service and reduce future queries coming through to HRSS. Ensure a high level of confidentiality is maintained in all aspects of work and ensure that the Customer Contact system accurately reflects the contact and the advice provided. Action workflow requests in a timely and consistent manner to agreed service standards and targets and identify issues and incidents and resolve/escalate and own follow up to ensure SLAs are adhered to and case has been resolved satisfactorily and can be closed. Key Accountabilities: Deal effectively with non-compliance customer complaints on HR service delivery related issues, liaising with HR Supervisor//Manager and deal with service recovery. Understand the needs of customers and continuously seek to improve customer service. Ensure compliance with employment legislation, Ladbrokes policies and procedures. Contribute towards the HR Customer Service Delivery strategy, with a view to identifying means of improving performance. Assist in reviewing business processes as necessary. Promote HR self-help tools and desk top solutions and coach employees to use these tools effectively. Provide input into the shaping of policies and procedures across the business and work with line managers and the wider Team to ensure understanding and compliance. Contribute to process improvement initiatives and support the writing of the associated documentation, including process maps, work instructions and "How to Guides". Support the Employee Lifecycle Team with administrative duties at times of peak workload to ensure SLAs and customer service levels are maintained Skills Required: * Graduate CIPD/working towards a CIPD or CPP desirable or equivalent qualification or relevant HR experience * Experience of Contact Centre telephony role/Customer Service Role/HR Administration * Proficiency with MS Office (Word, Excel, Powerpoint) * Proficiency with Email * Strong communication and written skills This is an urgent requirement at Ladbrokes, and interviews will take place as early as the W/C 8th August. If you feel you have the requisite skills and experience for the HR Coordinator please send your CV across to Thilina in the Ladbrokes Resourcing Team. Kontakt: Aplikuj teraz Ogłoszenie pochodzi z serwisu Jobs.pl .
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