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Customer Service Consultant/Junior Office Manager
As a Customer Service Consultant at Edenhouse you are the outward voice to our customers and as such you will be integral to the success of our business.
We have 3 offices in total and currently have a vacancy in our Farnborough office, it is the smallest of our offices so we really want a candidate who is happy to take on a wider reaching role taking on basic office management duties such as health and safety, reception duties, some office admin and generally supporting the team.
What we are really looking for is a strong communicator who genuinely enjoys talking on the phone and helping customers!
90% of the role will be focused on the traditional Edenhouse Customer Service role so taking calls, logging calls and ensuring customers are dealt with in a happy, efficient way, in line with Edenhouse service delivery agreements. The other 10% of your time will be supporting the Farnborough office as a Junior Office Manager.
Edenhouse is a technical environment, we provide SAP development, implementation and support to leading companies and well-known names across the UK so it would be useful if you have some interest in technology and can understand technical terms, although full training will be given.
Experience of working in a helpdesk or customer experience environment would also be highly beneficial.
Main Aim of Role
Service Desk, Help Desk, Helpdesk, Customer Service, Customer Support, Technical Support, Telephone Support, reception, receptionist, call centre, analyst
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