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Produkcja, Przemysł » Produkcja, Przemysł - inne

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Opis:

Regional Service Manager Nr ref.: /JOBS.pl This position exists to develop and manage Rinnai's field service network throughout Canada and to provide technical support, as needed, in resolving escalated product issues. The position will provide product training throughout the region and will support, as necessary, major product installs, ensuring proper sizing and installation for the project. Candidates for this position can reside anywhere within, or near, the Greater Toronto Area. About the Role: Establish an authorized service network within the region of responsibility for in home/on-site service of product manufactured and sold by Rinnai. Negotiation of all labor rates for authorized service agreements within the region of responsibility Monitor the quality of service being provided by authorized service agents and where necessary develop individual improvement programs for identified service agents not performing to required standards Provide ongoing technical training to areas Sales Representatives, customers, Installers, and authorized Service agents Provide technical support, as needed, in addressing and resolving escalated field product performance issues Serve as liaison between the field and Rinnai's Engineering department in the identification of possible performance or quality issues and gathering of information in support of the same Provide support on major product install projects ensuring proper sizing and correct installation of products used in the project Interface with local code officials to address and work through identified code issues Represent Rinnai on off site visits and/or liability investigations as required. Maintain company provided tools, equipment and property. Ensure all activities involved in comply with established legislative laws and/or Company policies and procedures Knowledge Bachelor's degree and/or equivalent experience in a related field of study such as electrical, electronics, plumbing systems, hydronics, and/or boiler systems. Engineering degree preferred. Plumbing/Electrical or Gas License a plus. Minimum 5 years' appliance/product troubleshooting experience (gas products a plus). Previous experience in training/teaching required. Minimum of 2 years' experience in managing a territory preferred Skills Must possess excellent communication skills, both written and verbal, with the ability to present in front of groups. Must be a self-starter with the ability to work both individually and in a team environment. Excellent ability to multi-task. High degree of technical and analytical skills. Ability to work with various levels of people, customers or teams. Knowledge in use of Word, Excel, Power Point and various web based tools. Customer / Quality discipline. Abilities Ability to lift up to 75 lbs. Willing to travel up to 75%. Ability to safely operate company provided tools, equipment and property. Professional approach; confidence in dealing with people. Commitment to achieving established business goals. Strong technical / customer service orientation. High level of personal integrity and honesty. Team player, able to operate with a great deal of independence. We thank all applicants for their interest. Only those considered for an interview will be contacted. Kontakt: Aplikuj teraz Ogłoszenie pochodzi z serwisu Jobs.pl .

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