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Client Services & Support Generalist (Exam, Design & Measurement Depar Nr ref.: /JOBS.pl The Role / Responsibilities: The Client Services and Support Generalist 's core responsibilities include supporting colleagues in all aspects of examination development activities to maintain accurate examination item banks. This role is integral to the successful execution and deployment of the Exam, Design & Measurement (EDM) department's accountabilities, and EDM's role in the organization's relationship with regulators, clients and candidates. The incumbent provides consistent, accurate and reliable database maintenance and record-keeping to strengthen our relationship with internal and external stakeholders. Examination Item Bank Maintenance and Support Precise and timely data entry of highly confidential examination information in English and French, and other requisite languages. Attention to detail is fundamentally important. On request from department colleagues, work from data in the database to prepare MS Word documents in the required language for item review as per the policy and procedures in place. Assist in the operations of the certification examination cycles, assisting in item preparations, event planning and preparations and coordinating related survey and survey reporting. Customer Service Focus Responsible for providing tactful Customer Service resolutions regarding exam content queries, entailing communication with Subject Matter Experts, colleagues within EDM and to individual candidates, initiating investigations, as well as tracking and logging inquiries, and closing issues, according to the policy and procedures in place to maintain examination item banks. External Contracting Prepare contracts and statements of work for external subject matter experts, initiate OFAC searches, manage consultant files and process/log invoices as per the policy and procedures in place. Administrative Support Reconcile expenses against monthly financial reporting. Manage miscellaneous requests required to meet the Regulatory, Relations & Credentialing group and the Exam Design and Measurement team's commitments to the clients and the organization. The Department / Team: Moody's Analytics, a division of Moody's Corporation (NYSE: MCO), is the world's leading provider of credit analysis and related tools, including quantitative credit risk models, credit analysis software, portfolio management analytics, economic research, financial data, pricing and valuation services, and specialized consulting services. Moody's Analytics also distributes investor-oriented research and data developed by Moody's Investors Service as part of its rating process, including in-depth research on major debt issuers, industry studies, and commentary on topical events. The Moody's Analytics Financial Services Training and Certification business in Canada operates as the Canadian Securities Institute, the leading provider in Canada of financial learning, credentials and certification. The Exam Design and Measurement (EDM) department is responsible for the design and development of the majority of end-of-course, certificate and designation summative examinations for programs under the Canadian Securities Institute banner with Moody's Analytics. EDM works closely with partner departments in this development, and with internal and external subject matter experts and consultants to build fair and valid examinations that deliver reliable examination results. Qualifications: Diploma or certificate in business administration. Three years' related experience. Heightened attention to detail for data entry. Ability to shift priorities quickly. Advanced level of grammatical accuracy in English and ability to self-edit effectively. Results oriented with ability to identify problems and suggest solutions Strong verbal, written and interpersonal communication skills. High standard of professionalism and ethics. Strong organizational skills and ability to work under pressure and meet firm deadlines Experience using computer systems and software such as Microsoft Office, word processing software, spreadsheets, email and the Internet. Experience with item banking systems or other database models would be an asset. Capacity to work with colleagues who are trained in a variety of skills outside of his/her own. Experience within the customer service field dealing directly with clients through email correspondence Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $3.5 billion in 2015, employs approximately 10,400 people worldwide and maintains a presence in 36 countries. Further information is available at . Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email .. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications. For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance. For New York City positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the New York City Fair Chance Act. For all other applicants, qualified applicants with criminal histories will be considered for employment consistent with the requirements of applicable law. Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. MIS and MSS Candidates are asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary. Client Services & Support Generalist (Exam, Design & Measurement Department) Kontakt: Aplikuj teraz Ogłoszenie pochodzi z serwisu Jobs.pl .

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