Business Service Manager - Den Haag - Global Pharma Org.
Nr ref.: /JOBS.pl
Business Service Manager - Den Haag - Global Pharmaceutical Org.Strategy management, Documentation, Project management, Business Service Management, CI, Continuous Improvement, BDMs, Materials, Sterilization, Devices, Pharma, Customer service, Processing, Plastics, Production, Engineering, LogisticsMy busy/growing client in the Den Haag area need a Business Service Manager to support and overview Customer service in their complex Pharmaceutical/Bioscience/Life sciences environment.Leadership:•Responsible for full service of designated accounts such as reviewing contracts, documentation, pricing • Improve margins, analysis of and improvement in customer service •Include sustaining engineering (link between engineering and production engineering) • Support Business Development Managers • Focus on continuous improvementCoordinate and have contact with customers, demonstrating communication, stakeholder management, internal information flow Issue and maintain product specifications. A large part of this role will be to grow, maintain and establish customer relationships.Your role will also include reporting, analysis and financial control, including providing weekly updates and business reviews, tracking, maintaining price lists, working with Production and logistics on sales, stats and overall process. Qualifications - Education & ExperienceKnowledge, Skills and Experience:•Commercial and/or Technical education, preferably BSc in sales and marketing or engineering degree•In-depth knowledge of the Healthcare Market /Pharmaceutical or the Medical Device Business•Knowledge of regulatory codes and standards of GMP, ISO 13485•Teamplayer•Proven negotiation skills•Superior IT and ERP skills (MS Office, SAP or similar)•Experience in CMO and/or Medical Device Business and/or plastics processing industry is beneficial My client is looking to bring someone on for 12 months and be involved in a variety of interesting/varied projects.For more information/application - please send resume immediately! Amoria Bond operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role.