Company IntroductionAs one of the largest automotive suppliers in the world - Magna International is committed to delivering product and process innovations through our world-class manufacturing operations that combine our unique design, engineering and program management expertise. At the heart of our operating structure is a powerful entrepreneurial culture and Fair Enterprise philosophy, which builds ownership and inspires pride in our employees.Magna Global IT as "One IT Community" will be a world class provider of reliable and innovative IT solutions to assist Magna in succeeding globally.Job IntroductionThe Senior Manager's role is to oversee all Client Support and Service Desk personnel in their region and ensure that end users are receiving the appropriate service.This includes:Managing all procedures related to incident management.Monitoring, tracking and coordination of all client side requirements and activities.Staffing capacity planning.Management of escalations as a designated Escalation Manager.The main focus will be on establishing and delivering the highest level of customer service.Major ResponsibilitiesResponsible for all IT departments in Europe: operational planning and projects, organize and negotiate the allocation of IT resources.Prepare budget proposals and operational expenditure statements.Training initiatives for new and existing staff.Monitor incident trends and anticipate potential problems for proactive resolution.Knowledge and EducationCompletion of community college or equivalent work experience.Certifications in ITIL are helpful but not required.Work Experience4 to 5 years work related experience.Skills and CompetenciesExperience with a Service Management Solution.Familiarity with the main principles of ITIL.Developing and providing SLAs.Solid relationship management and performance management skills.Ability to motivate and direct staff members and subordinates.Strong customer service orientation.Proven analytical and problem-solving abilities.Ability to effectively prioritize and execute tasks in a high-pressure environment.Profound english and german communication skills.Exceptional interpersonal skills, with a focus on listening and questioning skills.Ability to present ideas in business-friendly and user-friendly language.Highly self-motivated and directed.Team-oriented and skilled in working within a collaborative environment.Work Environment40-hour on-site work week with on-call availability for 4 days per month.Regular overnight travel 10-15% of the time mainly within Germany and Austria.There is the possibility to also exercise these activities in our offices in Vienna or Weikersdorf (Austria) or Sailauf (Germany), by arrangement and subject to availability of internal resources.For dedicated and motivated employees we offer an interesting and diversified job within a dynamic team together with the individual and functional development in a professional environment of a global acting business. Fair treatment and a sense of responsibility towards employees are the principle of the Magna culture. We strive to offer an inspiring and motivating work environment.Additional InformationThe annual remuneration package for this position is a minimum of EUR 70.000,-. We offer attractive benefits (e.g. employee profit participation program) and a salary which is in line with market conditions depending on your skills and experience.