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Roofing, Window and Door Installation Supervisor

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  • The Peak Group of Companies is a North American leader in home improvement and is among the fastest growing firms in our industry. We are a diversified group, supplying a vast array of innovative products throughout Canada and the United States as well as operating Canada's largest B2B and B2C home installations' company.

    Peak is a highly valued, strategic partner of Home Depot, the world's largest home improvement retailer. Our unique business platform aligns with Home Depot in its mission to serve the do-it-yourself, do-it-for-me and professional customer, and our best in class products and broad range of home installation services are offered extensively throughout Home Depot's massive retail network.

    Peak Installations is Canada's largest B2B and B2C home installations' company. Each year we help thousands of home owners renovate, beautify and add value to their homes.
    The greatest strength of Peak is our people, a team of remarkably talented and vibrant individuals. Quick to act and passionate to win, the Peak team drives the company's growth, which in turn provides for individual career growth. This formula for success is entrenched in our culture, where innovation is encouraged, talent and teamwork are celebrated and where results and success are rewarded.

    We are looking to fill a permanent full-time Roofing, Window and Door Installation Supervisor, position to cover the Southwestern Ontario (Cambridge to Windsor) region, based in London. Reporting to the Manager of Installations, and working closely with external contractors, the successful candidate will be a key member in our mission to provide outstanding customer service.

    If you have advanced experience in exterior installations and the ability to effectively communicate with customers, contractors and vendors, we want to hear from you.

    Key Responsibilities:

    • Deliver best in class service to our customers through prompt and friendly service during all stages of the installation project
    • Communicate effectively and efficiently with customers, demonstrating care and urgency
    • Take action and be resolution oriented to solve customer issues
    • Achieve company installed revenue targets
    • Achieve company installation cycle time targets
    • Perform jobsite quality and safety inspections
    • Manage business relationships with installation crews
    • Provide leadership, training, feedback and coaching to installation crews
    • Ensure that your market has sufficient installation crew capacity at all times
    • Constantly sign up new installation crews
    • Negotiate labor pricing with installation crews
    • Work in conjunction with the local team in resolving customer complaints and troubleshooting complex installation jobs in an effective and timely manner
    • Support and maintain the occupational health and safety program

    Key Requirements:

    • Minimum 3 years' experience in Roofing, Window and Door Installation as an Installation
    • Supervisor/Manager, 5+ years preferred
    • A passion for delivering exceptional customer service
    • Expert knowledge of roofing, siding and eaves window and door installation processes in the renovation market
    • Experience managing network of exterior installation contractors
    • Proven commitment to providing outstanding customer service
    • Ability to effectively communicate with customers, contractors and vendors
    • Detail-oriented and well organized. Experience working in a deadline oriented, fast-paced environment
    • Ability to work effectively independently and in a team based environment
    • Experience with Eagleview and Xactware an asset

    The Peak Group of Companies is an equal opportunity employer. We respect the dignity and worth of every individual in the workplace and value the importance of diversity, fairness, and trust. We offer a dynamic work environment and a competitive compensation package. Our goal is to attract, develop, and engage employees with exceptional ability and diverse backgrounds.

    To apply for this position, please submit your cover letter and resume here. To view your application status in the future, please create a candidate profile. At this time, we will only be considering applicants who are currently eligible to work in Canada.

    We thank all applicants for their interest, however, only those selected for an interview will be contacted. No phone calls or personnel agencies please.

    By applying to this position you are confirming you possess either a Canadian citizenship, permanent resident status or work permit


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