Our client, a global organisation, currently have an exciting opportunity for a Pharmacovigilance Customer Safety Delivery Manager.
PURPOSE Accountable for management and service delivery excellence of a range of large sized regional and global projects as assigned by senior staff, covering single or multiple Lifecycle Safety functions. Provide leadership and accountability for customer-facing activities and operational service delivery, integrating delivery into one seamless and transparent program for customers.
RESPONSIBILITIES Manage customer communication for assigned projects/programs. Represent department on projects/programs, serve as primary point of contact within department for all internal and external customers. Manage customer deliverables for assigned projects/programs. Tactical, day-to-day customer-facing leadership at project/program level. Responsibilities include project planning (timelines, deliverables), scope management, quality management and project financial management. Provide leadership and structure for customer service interface from scoping stage, through proposal generation, bid defence to service delivery; and throughout the development and commercial life cycle of the product. Ensure financial project performance through oversight of key performance metrics (revenue, direct costs, time-sheet costs, utilization and realization. ?? Work with sales and proposals to ensure rapid, seamless, tailored responses to opportunities. Drive business growth by improving customer loyalty through enhanced customer relations, service delivery excellence and excellent customer communication. Actively participate at meetings with internal & external stakeholders. Provide project status updates, defines processes,project/planning strategy.
Bachelor's degree or educational equivalent in health science or other directly related field. 4-6 years' clinical research experience in a Contract Research Organization or Pharmaceutical company combining 4 years of Pharmacovigilance and some project management.
For more information and to apply for this role please call Linda on 1 or e-mail
Thornshaw Scientific Recruitment is a leading Irish provider of specialist Scientific Recruitment. Part of the CPL Group. Tel: 1