Frank Keane Volkswagen is Dublin's newest Volkswagen Dealership currently located in Liffey Valley Motor Mall, Dublin 22, with a showroom that has been equipped and developed to the very latest Volkswagen standards. As a result of strong demand from Volkswagen customers we are seeking to recruit an Experienced Service Advisor to join our team as we expand to become the first choice for Volkswagen in Dublin
Skills: Customer Service,Automotive
Text title: Duties & Responsibilities
Act as the first point of contact with customers either in person or by telephone/email, seeking to convert customer enquiries, when appropriate, to service bookings. Meet and greet all service customers promptly in a professional and courteous manner when they visit the dealership. Inspect customers' vehicles and refer to service history to accurately identify and verify all customers' service needs and in particular to ensure that all customers concerns are correctly captured on the job card. Record customers details accurately, clarify payment options at the time of booking and confirm time for pickup. Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the vehicle and associated service requirements. Identify and communicate with the sales department prospective new/used car sales prospects. Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval and authorisation regarding any changes in the cost-estimate, promised time of delivery or recommended services. Administer new and used vehicle warranty repairs in accordance with Volkswagen warranty guidelines. To deliver customer satisfaction scores in line with Volkswagen and Frank Keane Group standards.
Text title: Requirements
Experience as a service advisor in the motor industry is a minimum requirement. Volkswagen experience is desireable, however not completely necessary. Excellent customer service skills, professional appearance and work ethic. Ability to work well in a process driven environment. Ability to upsell from VHC reports. Strong oral and written communication skills. Full drivers licence. Knowledge of ADP/Kerridge is an advantage as is good technical understanding of vehicles.
Text title: Rewards
Competitive salary combined with a commitment to training and career development.