The role of Chalet Manager is to oversee the smooth delivery of the company product in your allocated chalet, ensuring guest expectations are met at every stage of their holiday. Whilst managerial, we are a small team and this is a 'hands on' position where Managers are expected to help staff with all aspects of delivering the company experience from assisting with mealtime service and housekeeping through to driving guests in resort as and when required.
Your responsibilities will include:
Working closely with the Holiday Planning Manager prior to arrivals to ensure that all guest requests are met and delivered in the chalet during the guests' stay. Meeting & greeting of guests upon arrival. This involves delivery of the welcome speech, chalet walk-around, key & deposit handling and assisting with luggage. Driving of guests both in resort and to/from the airport as and when required. Acting as an on-call Concierge to the guests at all times during their stay. Typical duties may include booking restaurants, buying ski passes, booking ski activities and massages on behalf of the guests. It will also include taking care of any last-minute changes that needs attention. Ensuring the chalets are checked and ready for guest arrivals and that all in-chalet paperwork is kept up-to-date and presentable. Acting as a source of knowledge about the resort of Chamonix by networking with local contacts to keep up to date with weather, lift closures, events and matters of interest to our guests. Overseeing the delivery of a professional in-chalet service. This includes managing a team of Chalet Hosts, Cleaners, Drivers and Chefs during morning, afternoon and evening service and ensuring high standards are being met throughout. You will also be required to assist the team in carrying out their duties. Managing the stock control and monitoring consumption of guest products within the chalet including guest toiletries, gift packs, fine wines etc and ordering new stock as and when required. Managing a weekly spending/cash float and liaising with the Administrator that all receipts are accurate. Overseeing and assisting with chalet inventories. Overseeing and assisting with the linen handling process. Working closely with the Operations Manager to ensure any issues relating to the cleanliness of the chalet, breakages and property damage are resolved. Working closely with the Operations Manager to ensure that the Chalet Hosts are given both training and support at the start and during the season to carry out their duties in a professional manner. Any incidental duties as required by the Operations Manager to ensure the guests' needs are met
Competitive salary Shared accommodation and all bills Cham Le Pass ski pass Sports/mountain rescue insurance Ski/snowboard & boot hire Financial assistance towards travel costs to/from Chamonix Share of the chalet tips Access to company vehicle
Season dates: apx 14th December - 14th April (17 weeks). Staff training normally takes place during the first half of December and we expect an arrival in the resort no later than 1st December.