Technical Product Support Analyst with German Nr ref.: /JOBS.pl CPL Integrated Services - Digital Sourcing HUB is presenting you an opportunity to join our prestigious multinational Client to take part in building of a new organization in Wroclaw. Your Responsibilities / Activities: Serves as primary support liaison between company and customer and documents incidents in required tracking systems. Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability. Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as WebEx. Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments. Focuses on developing knowledge in specific product suite or operating environments. Contributes information to the Support knowledge base. Manages workload effectively following Support Procedures Your education, experience & skills which can makes You The One: Graduated in Computer Science, IT or equivalent. Languages: Fluent German and fluent in English. Team player with the ability to build strong peer and interpersonal relationships. Good problem solving and analytic skills. Good writing and editing skills. Strong organizational and problem solving skills. Able to provide oral and written communication that effectively articulates complex ideas. User of Microsoft Office applications Would be good if You also have: Previous experience working on Customer Service. Knowledge on any of these areas: C++, Cobol, .NET, Java, Lj4, SQL (database), XML skills, Crystal Reports or JASPER. Kontakt: Aplikuj teraz Ogłoszenie pochodzi z serwisu Jobs.pl .
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