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Supervisor of Service Desk with English - Oferta z Jobs.pl

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  • AdresPolska,
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Supervisor of Service Desk with English

Nr ref.: /JOBS.pl

  • Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.

    Currently for our Client, we are looking for Candidates for a position of Supervisor of Service Desk with English language


    Duties and responsibilities:

    • Act as a point of contact for colleague escalations, providing outstanding service in all colleague interactions.
    • Own escalations from the Service Desk of potential SLA breaches involving other resolver teams.
    • Collaborate with Manager to resolve existing issues
    • Actively monitor and address aging tickets and tickets on the threshold of exceeding SLA.
    • Constantly update knowledge management system as necessary.
    • Identify service improvement opportunities to key service management stakeholders.


    Our requirements:

    • Fluency in English language;
    • previous eexperience in a Help Desk (min. 5 years)
    • experience in team supervising
    • strong knowledge of MS Office, Active Directory, Outlook etc.
    • very good verbal and written communication skills;
    • willingness to work in the fast-changing environment.


    We offer:

    • Opportunity to develop skills in the fast growing organization;
    • attractive salary and compensation package;
    • great work atmosphere;
    • possibility for further promotions and career path development. 


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