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Telekomunikacja » Kierownik działu obsługi klienta

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  • Miejscowość inne

Opis:

Portuguese Customer Service Advisor Nr ref.: /JOBS.pl     Job description   Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network Delivering professional and prompt service to the customers Keeping records of all customers’ enquiries in the reporting system Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem Sending more complex enquiries to the relevant IT Support Team     Candidate's profile   Very good Portuguese language skills both verbal and written Good knowledge of English Excellent verbal and written communication skills Professional telephone manner Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications Technical support experience would be an advantage but is not necessary Flexible, well-motivated team player, ability to work under pressure     What we offer   Work in multinational company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in30 languages Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages You will learn best practices and global business from Capgemini experts. Over 900 certificated professionals in the field of e.g. ITIL, Vmware, Citrix, Oracle Database You will work in an inspiring atmosphere. We work together and celebrate together - Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves! In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards! Our offices are conveniently located with “Bicycle-friendly” certificate! Please include the following statement: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Act of 29 August 1997. On the Protection of Personal Data (Dz. U. of 2002. No. 101, item. 926, as amended.)" Kontakt: Interested candidates are invited to apply online. Aplikuj teraz Ogłoszenie pochodzi z serwisu Jobs.pl .

Ciekawe oferty z tego działu:
Doradca Klienta - Syców, Twardogóra, Międzybórz, Ostrzeszów
ZADANIA: • udzielanie pożyczek w domu Klienta, • ustalanie planu spłat, • raportowanie realizacji zadań, • utrzymanie stałych kontaktów z Klientami, WYMAGANIA: • komunikatywność, •...
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