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IT Specialist with English (2nd line of support) Nr ref.: /JOBS.pl For our Client, an international Leader, we are currently looking for experienced indyvidual for the position of IT Specialist. Due to our growing business needs we are looking for: IT Specialist with English   Job description: Overflow call and ticket handling To coordinate with technical teams for pending RICEFs To interact with the client and other functional teams for gaining understanding of the requirements To participate in team meetings To train others and prepare and deliver presentations for knowledge sharing amongst different teams in the project To analyze customer process need in implementation engagement and provide solution to meet business objective Job requirements: 2 years of experience in technical support Takes ownership of escalations and customer complaints Takes active part in changes and process implementations Prepares and conducts new service introductions Route problems to internal support staff Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution Keep track of request and make sure they are implemented as planned Participate in change management process Participate in projects concerning bigger desktop changes, for example roll-out of new antivirus Have some level of technical understanding of the products building up a desktop service Provides training of the Service Desk staff locally and remotely Participate in in-depth incident handling Incident management for critical and high severity cases English and Polish – fluent. We offer: Professional development (trainings, defined career paths, international assignments opportunities) Working in dynamic environment for innovative company, with strong position on the worldwide market Benefit package (life insurance, private health insurance, multiSport card, lunch & leisure vouchers) Are you an ideal candidate for this position? – Don’t hesitate to press the “Apply” button and send us your CV! We kindly inform you we will contact only chosen candidates. Please include the following statement in your application: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)" Kontakt: Aplikuj teraz Ogłoszenie pochodzi z serwisu Jobs.pl .

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