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Telekomunikacja » Kierownik działu obsługi klienta

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IT Expert with Spanish Nr ref.: /JOBS.pl   Our client Company, one the biggest and most successful IT companies in the world with offices in  Krakow , Poland is looking for individuals who are fluent in Spanish and would like to pursue their career in IT.       Responsibilities: Handle complex client cases – High and Critical cases Assists with customer requests or issues and follows defined procedures to complete the call or email transaction. Deal with Deadlines and Unexpected Escalation. Transfers a call promptly or escalates to the responsible party for proper handling. Reports application issues, document troubleshooting efforts and opportunities for product improvement to proper Application Support Provide Technical Support the Analyst team and ask as Single Point of Contact for all Technical issues. Able to assist and explain “how to” to analysts. Understands Service Level Agreements and supports the achievement of set targets. Able to probe and gather customer requirements effectively Proactively identifies operational areas to improve upon including call flows, processes, escalation paths, etc Identifies gaps, mistakes and areas for improvement in the help center and other documentation   Requirements: Fluent English and advanced Spanish in writing and speaking; Must have previous working experience in a Technical call center set up or similar environment. (minimum requirement is 3-4 years) Willing to work in shifting schedules 24x7 support Extensive IT Knowledge Previous experience dealing with IT 2 nd level support Technical understanding of Building a Website, Managing a Blog and/or Website. and /o general knowledge of website functions will be PLUS We Offer: Clear career path in a growing multinational organization Technical & customer specific training Life insurance Private health insurance MultiSport Card Lunch and Leisure vouchers Relocation package   Do you think you are the right person? – Don’t hesitate to hit the “Apply” button and send us your CV! Please include the following clause: "I hereby express my consent to process my personal data for the recruitment process in accordance with the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended).  Kontakt: Aplikuj teraz Ogłoszenie pochodzi z serwisu Jobs.pl .

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