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Dutch Customer Service Advisor - Oferta z Jobs.pl

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Dutch Customer Service Advisor

Nr ref.: /JOBS.pl


  • Job description


    • Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network
    • Delivering professional and prompt service to the customers
    • Keeping records of all customers’ enquiries in the reporting system
    • Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
    • Sending more complex enquiries to the relevant IT Support Team

  • Candidate’s profile


    • Very good Dutch language skills both verbal and written
    • Very good English skills
    • Excellent verbal and written communication skills
    • Professional telephone manner
    • Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
    • Technical support experience would be an advantage but is not necessary
    • Flexible, well-motivated team player, ability to work under pressure

  • What we offer


    • Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
    • Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home,  trainings in classroom, funding for learning foreign languages
    • You will learn best practices and global business from Capgemini experts. Over 900 certificated professionals in the field of e.g. ITIL, Vmware, Citrix, Oracle Database
    • You will work in an inspiring atmosphere. We work together and celebrate together - Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
    • In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!
    • Our offices are conveniently located with “Bicycle-friendly” certificate!
  • Prosimy o dopisanie następującej klauzuli: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (Dz. U. z 2002 r. Nr 101, poz. 926, ze zm.)"


Interested candidates are invited to apply online. 

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