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Disputes Clerk with German - Oferta z Jobs.pl

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Disputes Clerk with German

Nr ref.: /JOBS.pl

  • Key responsibilities: 
     Timely handling of incoming customer complaints and queries via phone and e-mail 
     Identifying the cause and validity of complaint, analyzing of overdue receivables 
     Preventing reoccurrence of complaints by cooperating with the Billing Team 
     Communicating internally between departments to ensure the correctness of invoices and customer satisfaction 
     Delivering a consistent and professional level of service and maintaining good customer relations 
     Reporting the results of work in the area of outstanding receivables 
     Achieving set revenue targets and call quality objectives 
     At least secondary education 
     Very good English (min. B2) 
     Very good German (min. B2) 
     Experience in Customer Service, phone contact with customers, complaints solving or cash collecting will be an asset 
     SAP knowledge nice to have 
     proficiency in computer skills 
     Stress resistance, conscientiousness, analytical abilities 

    We offer: 
     Location: Warsaw 
     Full time job 
     The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages) 
     Experience with a range of Clients and technology solutions which provides professional relevance 
     Operating according to Lean Six Sigma philosophy 
     Collaborating and learning from diverse and talented colleagues helps you “raise your game” 
     Trainings and development tailored to help you achieve your potential 
     New Joiners Programme including trainings 
     Opportunity to engage in Corporate Social Responsibility initiatives 
     We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others 
     Social benefit packages including: private medical care, Benefit sport club cards, life insurance 
     Friendly work atmosphere in multicultural environment 


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