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A strong leadership role, to effectively manage baggage operations and engineering teams (both internal and contracted). To drive a collaborative approach with operational teams, maintenance teams, key airlines, handlers and our key service partners to drive improvement in the end to end baggage operating model including the delivery of business contingencies for baggage which protect both terminal operations and the customer experience. Works with the baggage programme, ensuring that all stakeholders (principle suppliers, airlines and handlers) deliver their aspects of the product collaboratively and efficiently.
This role will be responsible for leading on the delivery of all planned & reactive maintenance for all baggage systems as well as taking ownership for our fleet of baggage screening machines. This includes leading the team on the delivery of all agreed baggage system improvements, replacing obsolete assets, quality service delivery, budget control & resource management.
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