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Customer Service Co-ordinator (Engineering) - Oferta z Jobs.pl

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Customer Service Co-ordinator (Engineering)

Nr ref.: /JOBS.pl

  • Salary: 25000.00-25000.00 British Pound . GBP (Annual)


    Customer Service Executive/Customer Care Agent/Client Services Support Co-ordinator.

    Based from home, you will be looking after Parking Technology/ANPR/VLANs/Electrical queries paying £25,000 per year (plus excellent company benefits). Our client is based in North London and you will be required to attend their offices from time-to-time.

    The Opportunity:

    The role has been created to provide our client's customer's with first-class customer support for installed parking technology products on sites throughout the UK. The role will predominantly be field-based working and will include stand-by hours through the team rota.

    Skills and Experience:

    • Electrical maintenance experience (including the hard-wiring of switching relays
    • Knowledge of ticketing mechanisms (eg train, bus, airlines, parking, events, etc)
    • Diagnostic and configuration of network Switches
    • Understanding of VLANs
    • Installing software and firmware
    • Have a courteous manner and ability to communicate clearly with all levels of client staff (managers to site attendants)
    • Full, clean UK drivers licence

    Role and Responsibilities:

    • Internal maintenance of machinery, replacing parts as and when required
    • Achieving required response times as detailed in SLA
    • Report back to client and service desk on completion of jobs (via PDA)
    • Complete feedback sheet (PDA) with accurate, clear and concise information on activity
    • Control of spare parts

    Location: Home-based (with travel)

    Salary: £25,000 per year (plus excellent company benefits).

    Applications: To learn more about these opportunities working as part of our client's home-based Customer Service Engineer role covering the UK region; please call and speak with David Spibey here at ISR in our Manchester offices or please email me a copy of your latest CV for a confidential call back.


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