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Telekomunikacja » Kierownik działu obsługi klienta

  • Województwo Cała Polska

Opis:

GBS Fraud Supervisor Nr ref.: /JOBS.pl Founded in 1986, QVC (which stands for Quality, Value, Convenience) has an extraordinary 30 year track record of growth and success. Now with annual net revenues of US$8.7 billion, QVC has emerged as the world’s leading video and ecommerce retailer, with live TV broadcasts reaching more than 350 million homes worldwide. QVC’s customer-centric culture helps explain why over 90% of QVC’s annual revenues come from repeat customers – people who have come to know and trust us. And it’s a big reason QVC people are proud to work here. Fraud Supervisor Responsibility Summary: Lead and develop a staff of 12 to 15 Customer Finance Financial Services non-exempt associates. On a daily basis manage the work to be processed in an efficient manner and motivate the team to optimize performance. Handle any issues that require escalation and coach representatives to improve their performance. Prioritizes tasks effectively, ensuring critical processes are completed by the team. Distributes work or assigns associates to appropriate categories of work and consistently reviews results to ensure work is being completed accurately. Recommend new procedures and assignment techniques as necessary. Encourages staff interaction and develop a strong motivated team. Responsible for team building, following Human Resources procedures, including performance management, recruiting and terminating representatives. Key Accountabilities: 40% Lead and develop a staff of 12 to 15 associates. Ensure they are coached and motivated to their full potential. Create a team focused on being the best Fraud team in the industry. 40% On a daily basis manage the production work to ensure efficient and effective processing. Provide understood guidance and relay expectations to the associates. 10% Become a subject matter expert in the processes managed by performing the activities. Identify and escalate new fraud trends as they occur. 10% Attend meetings and represent the department as applicable Critical Skills/Knowledge: Ability to lead a process and be a subject matter expert in it Ability to communicate fluently in both English is essential. German language will be a plus Being fluent in Italian and/or French is preferred as well Knowledge and understanding of the Fraud processes and operational concepts Excellent written and verbal communication skills Strong analytical and problem solving skills Proficient with Microsoft Office Excellent interpersonal and team building skills Bachelor’s Degree from a four year college or university required. Master’s degree preferred. 3+ years of Fraud or operational experience preferred 2 years leading a team of at least 10 people required Just as we search the globe for unique products, we’re also searching for unique individuals to join our team. QVC offers a variety of career paths in Krakow, whether you are a recent university graduate, completing your studies, looking for the next step in your career or want to work flexible hours. With a wide range of exciting opportunities, there’s no better place to start or continue your career. Kontakt: Aplikuj teraz Ogłoszenie pochodzi z serwisu Jobs.pl .

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